FAQ
Goodles Vendor FAQ
1. Getting Started
Q: How do I sign up as a vendor?
A: Click “Sign up” on the homepage, choose Free or Pro plan, and fill in your details. Your shop is created instantly — no tech skills needed.
Q: Do I need a business registration to sell?
A: No. You can sell as an individual, but you must have the legal right to sell your products.
Q: What documents do I need to verify my account?
A: Typically, just a valid ID and accurate bank details. Verification ensures you can receive payouts safely.
Q: Can I start for free or do I need the Pro plan?
A: You can start with the Free plan (only 5 products) and upgrade anytime. Free plan vendors pay a small commission per sale. Pro gives you no commission and extra features.
2. Setting Up Your Shop
Q: How do I create my store page?
A: After signing up, your shop is automatically created. You can then add a banner, logo, and store description.
Q: How do I upload my logo and banner?
A: Go to your vendor dashboard → “Settings” → “Store” → Upload your logo/banner images.
Q: How many products can I upload on Free vs Pro?
A: Free plan: up to 5 products. Pro plan: unlimited products.
Q: Can I customize my shop URL?
A: Yes! Your shop URL is usually goodles.co.za/https://goodles.co.za/store/yourname. You can edit your store slug in your dashboard under “Settings → Store”.
Q: Can I change my shop theme or colors?
A: Limited customizations are available. For full branding support, contact info@goodles.co.za for a quote.
Q: Add About text?
A: Go to Settings -> Store -> Shop description
3. Uploading Products
Q: How do I add a product?
A: In your vendor dashboard → “Products” → “Add New Product”. Fill in the title, description, price, and upload images.
Q: Can I sell both digital and physical products?
A: Yes. Choose the product type when creating your listing. Digital files will be delivered automatically; physical products require shipping (for Vendors’ account).
Q: How do I manage stock or inventory?
A: When adding a product, enable “Manage stock” and enter the available quantity. WCFM will update automatically after each sale.
Q: How do I categorize my products?
A: Assign categories and tags in the product editor. This helps buyers find your products easily.
Q: What file formats are supported for digital products?
A: Common formats like PDF, JPG, PNG, ZIP, DOCX are supported. Make sure files are virus-free and correctly formatted.
The correct way to upload your file is the following:
Upload your file to Google drive, then share link to people (anyone with a link), copy that link and add that to your store. I am adding the link to a Canva document, where you just give a message example ‘Thank you for purchasing my product, you can download your file here’ – Canva template available here
This way our website stay small and you deliver your files seamless to your client.
Q: Can I upload multiple products at once?
A: Yes. Use WCFM’s CSV bulk upload feature. Download the template from your dashboard → “Products → Bulk Upload”.
4. Fees & Payments
Q: What fees do I pay per sale?
A: Free plan: 10% commission + 3.5% transactional fee. Pro plan: 0% commission + 3.5% transactional fee. Please review our Terms & Conditions
Q: How do payout thresholds work?
A: Payouts are processed once your available balance reaches R500 or more. Balances below this roll over automatically until the threshold is met.
Q: How long does it take for payouts?
A: Once your balance hits R500, payouts can be requested though your dashboard. Go to Payment-> Withdrawel button (top right hand corner). Payouts are processed via PayFast/EFT. Timing depends on your bank, usually 1–3 business days.
Q: Can I link my own bank account for payouts?
A: Yes. Add your bank details in your WCFM dashboard → “Settings → Payment” to receive your earnings.
Q: Are there any hidden fees?
A: No. All fees are visible in your plan details. You are responsible for gateway fees, transaction fees, and shipping costs.
5. Orders & Customer Management
Q: How will I know when someone buys my product?
A: WCFM sends email notifications for new orders. You can also check your dashboard under “Orders”.
Q: How do I handle refunds or disputes?
A: Contact the buyer directly through the order page. If needed, Goodles support can mediate disputes.
Q: How do I ship physical products?
A: Vendors handle shipping. Add your shipping rates in the product settings. Include tracking info when possible.
Q: Can I cancel or edit an order after it’s placed?
A: Only before the order is processed. Notify the buyer and update the order status in your dashboard.
Q: How do I contact buyers?
A: Use the messaging system in your dashboard to contact buyers safely.
6. Policies & Legal
Q: Do I own the content I upload?
A: Yes, you own your products, but by uploading, you grant Goodles the right to display and market them on the platform.
Q: Can I sell products I don’t own?
A: No. Only original or licensed products may be sold.
Q: What happens if my product is reported for copyright infringement?
A: The listing will be removed pending review. Repeated violations may lead to account suspension.
Q: Are there any prohibited products?
A: Yes. No illegal, plagiarized, explicit, or harmful content is allowed.
7. Marketing & Promotion
Q: How can I promote my store?
A: Use social media, SEO, email, and your shop link. You can also request custom marketing support from Goodles.
Get your Store link by clicking on “My Store” It would open the frontend of your store in a new tab, eg. https://goodles.co.za/store/yourstore/
Q: Can Goodles help me with social media or ads?
A: We provide custom branding or design services on request. Contact info@goodles.co.za for quotes.
Q: Are there analytics tools to see my sales?
A: Yes. Pro plan vendors have access to sales insights and store analytics in the dashboard.
Q: How can I optimize my product listings?
A: Use clear titles, accurate descriptions, high-quality images correctly named, and proper categories/tags.
8. Support
Q: How do I contact Goodles for help?
A: Email info@goodles.co.za. Include your shop name and a clear description of your issue.
Q: Is there a community or forum for vendors?
A: Not yet, but we encourage vendors to join our social media groups and share tips.
Q: How do I request custom design services?
A: Email info@goodles.co.za with your requirements. We’ll provide a quote and turnaround time.
Q: What if I forget my password or login info?
A: Click “Lost Password?” on the login page and follow the instructions to reset.